the RoseGarden

Are your bags authentic?

Yes! We guarantee the authenticity of every item we sell or we will refund 100% of your money. The refund includes the purchase price and all related shipping cost.

What forms of payment do you take?

We accept all major Credit Cards, Money Orders, Cashier checks, Paypal + Venmo. For international customers we also accept wire transfers, however you would need to contact our office when placing the order, so we can provide you with additional information. For an extended payment plan, we also offer traditional layaway and Affirm. All methods of payment must successfully process prior to shipping your merchandise.

Can you tell me about your deferred payment programs?

We have two methods of deferred payment available. The first is traditional layaway directly. We break the cost of the item in 4 equal payments with a $14.95 processing fee for each payment. Items over $3500 are eligible for an extended layaway of 90-days. The cost will be spilt into 6 payments with a $14.95 fee per payment. To place an item on layaway, you will speak with one of our sales reps on the store and we will set your payments to auto-bill every two weeks via your credit card or Paypal. Once the item has been fully paid for, we will ship it to you!

The other option is through our website using third party partner called Affirm. You choose Affirm at checkout as your payment option and fill in some basic credit info. You will be given the option to pay off the item over 3, 6, or 12 months. Once you choose your plan, complete checkout as you normally would. With this method, we ship the bag to you immediately and you're responsible for paying back Affirm at the agreed upon terms.

Returns are accepted for layaway and Affirm items within 3 days of receipt of merchandise for exchange or store credit only. Shipping costs, customs/duties, and all layaway fees incurred are non-refundable or transferable. To accommodate exchanges or store credits, all original tags must remain attached. Items without security tags will not be accepted for exchange or store credit. Items marked as final sale are ineligible for exchange or store credit. Please carefully review all items prior to purchase. (Please see the "What is your return policy?" section) For layaway cancellations, the first payment is non-transferable and non-refundable. All associated fees are non-refundable. In the case of layaway cancellations due to non-payment, the customer is ineligible for a refund. Any and all missed payments will be charged an additional late fee of $14.95 per missed payment. If you have any additional questions regarding our layaway policy, please feel free to contact our team directly at 1-877-623-5522.

What are the shipping costs?

We charge domestic flat rate shipping costs, which we have found to greatly benefit our customers overall! International shipping costs are detailed upon checkout. Shipping costs are non-refundable. If you receive free shipping on your order, a standard $15 flat fee will be deducted from the balance of your refund or credit.

How long does order processing take?

On average our order processing takes 5-7 business days, however some items may ship sooner. You will receive an order confirmation as soon as your order is placed. This signifies the team to begin processing your order for shipment. Once the processing period is complete, you will receive another email confirming tracking number and shipment details. If you require faster processing and/or shipping times, please contact the team before placing your order to see if that can be facilitated.

Will I be charged sales tax?

We are legally bound to charge an 8% sales tax to customers with a shipping address in Georgia only.

I am an international customer, and I am very concerned about the additional costs of duties, customs, or taxes. What extra costs will I incur? Can my purchase be labeled with a lower value or as a "gift"?

We understand that paying taxes and any duties associated with a purchase as an international customer can be difficult and add costs to your package. However, in the United States, we are legally obligated by our Postal System to correctly label items at the correct value. What this means is that we are unable to incorrectly or “mistakenly” labels items as a gift or with a lower value. Packages will be marked as a “used item” and we will only indicate the purchase price on the exterior shipping label (this will not include the shipping costs or the original retail price). We hope you understand and find this information helpful.

What is your return policy?

Web Store Sales:

Returns are accepted within 3 days of receipt of merchandise for a full refund or within 7 days of receipt for exchange or store credit. Return shipping cost will be the responsibility of the customer, with exception of a materially misrepresented or inaccurate item description. Shipping costs, customs/duties, and all layaway fees incurred are non-refundable or transferable. To accommodate refunds, exchanges or store credits, all original tags must remain attached to the item. Items without security tags are ineligible for a refund, exchange or store credit. All items purchased during a promotion or sale, as well as reduced price items are ineligible for refund, exchange or store credit.

Return Shipping Procedure

Repack your merchandise in original packaging and shipping box.
Contact us for a Return Merchandise Authorization (RMA) number. Exchanges without an RMA number can experience a delay with processing time.
Insure your package for the full value of the merchandise and return it using the delivery method of your choice. For your protection, use a traceable and reliable carrier. Bella Bag is not liable for any items lost or damaged in transit.
We will notify you via email once your item(s) are safely returned to our office. Exchanges or refunds will be processed within 7-10 business days of receipt by our office.
Store credits must be used within 6 months of the initial purchase.
If you received free shipping on your order, a standard $15 flat fee will be deducted from the balance of your trade credit or refund.

Please note all Instagram, DM and In Person purchases may be returned for STORE CREDIT ONLY.

Shipping costs, customs/duties, and all layaway fees incurred are non-refundable or transferable.

We are happy to accept your return in the case that an item’s description is materially misrepresented or inaccurate. We stand behind the authenticity of each item, however if there is a problem with authenticity (which won't happen!), we will refund in full + any shipping cost incurred. Authenticity is 100% guaranteed. We utilize a 3rd party authenticator to determine authenticity in the case of disputes. The process can take up to 3 weeks and we will honor the final decision of the 3rd Party. If the item is in fact authentic, the customer will need to provide return shipping costs. Please contact our team directly if you have any questions, we are eager to assist.

I'm interested in selling or trading my bag, what’s the process?

As far as selling a bag, we ask that you send us a few pictures of the item(s) you are looking to sell and complete the Sell Your Bag Form at bellabag.com/sell-you-bag. Pictures should include front, back, bottom, handle, interior and all pertinent trade mark information for your item. Upon receipt of the form and pictures, we will provide you with the amount we will BUY the item(s) for, as well as the amount we can offer for a trade. After accepting an offer, we will provide you with a prepaid UPS shipping label. Please let us know if you will need a pickup as well. Upon receipt of the item(s) and confirmation of authenticity, we will issue payment! For more information please visit: bellabag.com/sell-your-bag

How can I contact someone at the RoseGarden live?

Easy! You can either email us any time at PrimRose@rsgrdn.com or call us directly during business hours at 917.727.9995. Feel free to text us as well for a faster response on the same number!

How do you price your merchandise?

All of our merchandise is priced based on a few key points: the age and condition of the item, the current availability and the market value of similar pre-owned items.

Why are some items priced above retail?

There are a few reasons you may notice some items priced above the original retail:

True Vintage, Limited Edition, or Runway items may be priced above their original brand MSRP due to the scarcity in the current market.
Sometimes a current style will completely sell out at the brand boutiques, department stores and online which creates demand for the item, and increases the market price.
Sometimes we encounter items with their original brand tags still attached, but the tags are several years old. With brand pricing increases, the current market value may be above the original attached tags.

If you have questions about our pricing on a specific piece, please email PrimRose@rsgrdn.com!

Can you source bags?

Yes! If you do not see your dream bag on our website or in our stores, you can speak with one of our buyers and request a bag to be sourced specifically for you. We do require a 25% deposit to secure the item, which is refundable if the sourcing time frame is not met. Most items can be sourced within 2 weeks, however as each item is unique, the timeline for your desired item will be discussed and explained in full by the buyer. Please contact us at PrimRose@rsgrdn.com for any inquiries.

What brands do you currently accept for purchase?

Currently, we are accepting handbags and small leather goods from the following brands: Louis Vuitton, Chanel, Hermes, Gucci, Goyard, and some Dior. However, if you have an item that does not fall within these brands, you’re welcome to call or email us to inquire if your item is something we may be interested in.

Can you authenticate my handbag?

Absolutely! You can send us images of your item and details on the purchase and we will provide you with a confirmation of authenticity. If you would like a Certificate of Authenticity, you will need to send in your item to our expert buying team, who review the item and confirm it’s authenticity. Items requiring a certificate of authenticity will incur at $45 fee.